Make a claimSubmit and track your insurance claims quickly and securely, anytime you need to.
Claims Made Simple
Our digital claims platform is designed to give you speed, transparency, and control. From claim submission to status updates, enjoy a seamless and secure experience that keeps you informed every step of the way.
Why choose Standard Claims?A structured claims process designed to ensure accuracy, security, and dependable payouts.

Your step‑by‑step Old Mutual claims process

Our process is designed to make claiming straightforward and stress‑free. Just follow the steps below to get started quickly

List of required details/documentation 
  • Policy / Proposal number
  • Valid ID (Ghana Card/Passport/Other)
  • Contact information
  • Supporting documents/photos (when applicable)
  • Payment preference (Bank or Mobile Money)
A pile of documents on a tableFollow these simple steps to get your claim processed

Submitting your Old Mutual claim is quick and straightforward. Simply follow the steps below to provide the required information and complete your claim with ease.

  • Enter your policy details
  • Provide personal and claim information
  • Upload valid ID
  • Choose your payment option
  • Submit and wait for confirmation
    • A pile of docume    Instant Claim

    Click on the instant claims button to process partial withdrawals of GH₵3,000 and below.

    Partial withdrawal made simple and faster

    Make instant claim image    Standard ClaimsNeed to make a partial withdrawal, refund or cash back?
    We've got you covered. Tap or Click on the Standard Claims option to request for claims within 3 working days.    A woman holding a phone and cash