Introducing
WhatsApp Bot
Your all-in-one chat assistance for faster service.
From submitting claims to requesting statements
or policy documents.
What is WhatsApp Chat Assistant?
A smart self-service tool on WhatsApp that helps you interact with Old Mutual with ease, from making enquiries to submitting claims and accessing policy details. Just send "Hi" to begin
Why use WhatsApp Chat AssistantOur WhatsApp Chat Assistant makes accessing our services easier, quicker, and more convenient all within your favorite messaging app.
What you can do on our WhatsApp Chat Assistant
  • Sign up for a policy
  • Request for policy statements or Documents
  • Ask questions about our products
  • Share compliments or complaints
  • Find our branches
  • Get real time assistance
An image of a whatsapp interface
What products You Can Apply for via WhatsApp Chat Assistant
  • Ekyire Asem
  • Transition Plus Plan
  • Educator Plan
  • Special Investment Plan
  • Travel Insurance
  • Personal Accident
  • Term Assurance
  • Retirement Salary Plan
Display of whatsapp bot on phone
Connect with us everywhere.Just say “Hi” to our WhatsApp Chat Assistant and enjoy seamless supportWant to know more about WhatsApp Bot?The questions below would offer you more insights about how the service works.

    Simply save our number 050 833 3537 and send “Hi” on WhatsApp to get started.

    You can submit claims, request policy statements, access product information, share feedback, and more

    Yes, the WhatsApp Bot is always available to assist you, anytime, anywhere.

    Yes. You can begin the application process for selected Old Mutual products directly via WhatsApp.
    Absolutely. It uses Meta’s secure messaging system to keep your information safe and private.
    No, you only need WhatsApp. No extra downloads or signups required.
    Yes. If your request needs human support, the bot can connect you to an agent.